What is a characteristic of non-programmed decisions?

Non-programmed decisions are characterized by being made under high uncertainty and complexity. This situation typically arises when a manager faces unique or novel problems that do not have predetermined solutions or established procedures to follow. In such cases, the decision-maker must evaluate a range of potential solutions utilizing creative thinking and judgment because the outcomes of these decisions are unpredictable and may vary significantly based on the circumstances.

In contrast, programmed decisions follow routine processes and established protocols, which are applicable in situations that are repetitive and predictable. Such decisions tend to rely on past experiences and standard operating procedures. Additionally, programmed decisions focus on familiar options and do not require in-depth analysis or innovative thought, as they are based on situations well understood by the decision-maker. Therefore, option B accurately describes the nature of non-programmed decisions by emphasizing the inherent complexities and uncertainties present in these types of decision-making scenarios.