What term refers to a group within an organization that has different norms and values?

The term that best refers to a group within an organization that has different norms and values is subcultures. Subcultures emerge when specific segments of an organization develop their own unique practices, beliefs, or values that differ from the dominant culture. These groups often form based on shared interests, functional roles, or goals and create a distinct identity that coexists with the overall organizational culture.

Understanding subcultures is essential because they can significantly influence employee behavior, communication patterns, and overall workplace dynamics. They can contribute positively by fostering collaboration and innovation or can create friction if there is a clash between the subculture and the dominant culture.